Return and exchange methods
The goods can not be returned or exchanged once they are shipped out.
Products cannot be returned or exchanged unless there is a quality problem with the product.If you need to apply for a return or exchange due to quality problems, please contact the customer service staff within 7 days of receiving the product and provide your "name", "order number", "contact number", "return product name", "return reason and photo", etc. After receiving the information, customer service staff will assist you in returning or exchanging the goods.
whatsapp：+852-6016 9514
Return Instructions
Returns cannot be accepted under the following circumstances:
The product has been opened and used, or has been damaged due to human factors, such as stains, malfunctions, damage, wear, abrasions, scratches, and dirt.
The packaging of returned goods is damaged and incomplete, or the invoice and accessories are missing.
Malicious or mass returns.
Return Process
Contact customer service staff → Confirm returnability → Prepare complete products and invoices → Provide collection time, contact information, and address → Recycling will be carried out by logistics entrusted by the store.
Refund Rnstructions
Refunds will be processed via Faster Payment System (FPS).
Exchange products must be unused and have no damage or malfunction caused by non-human defects. If the store prompts you, please keep the complete original packaging (including outer packaging carton), otherwise the exchange will not be accepted.
Exchange Process
When you and the store mutually agree to exchange the goods, please return the original order and place a new order in the store; the company will only send you an invoice for the difference and collect or refund the fees; if not The difference will not need to be processed separately.
